Privacy Policy

Please read the following terms and conditions. By using the website toffeeroll.com, you indicate that you have accepted the following terms and conditions.

Our Commitment to Protect Your Privacy
Thank you for your interest in Toffee Roll. We highly value your privacy and would like to clarify our privacy policy to ensure your peace of mind when browsing our website (toffeeroll.com) and using our products and services. By browsing this website and any of its pages, you agree to and accept the terms stated on this page.

This website only collects and stores information that our company deems relevant and helpful in understanding customers’ shopping needs and facilitating the processing of customers’ personal information for account opening and related business operations conducted through this website. We use customers’ personal information to provide better customer service and products. We will never sell such information to third parties for sales promotion or other purposes. Personal data will be securely stored in our system, and our company will take all feasible steps to ensure that the retention period of personal data does not exceed the time required to fulfill the purposes for which the data is used (including any directly related purposes). Only trained and authorized staff members are allowed to access such personal data, and we will not disclose such personal information to anyone outside of our company, except as stated in the “Personal Data Collection Statement.”

This website also uses personal contact information provided by customers to notify them of the status of their orders. Our company may use customers’ contact information to periodically send them special promotional products, updates on our website, or new services provided by our company. All promotional emails contain an unsubscribe link, and if customers do not wish to receive promotional information, they can click on the unsubscribe link to notify our company.

We promise to strictly protect the information provided by customers. Customers have the right to request access, correction, or deletion of personal data held by our company. If customers wish to access, correct, or delete such data or have any inquiries, doubts, or suggestions regarding our privacy policy, or if you do not want to receive any promotional or advertising materials from our company, whether or not you are a valid member of our company or have given prior consent (written or verbal) for our company to provide such information to you, you can contact our company by email at info@toffeeroll.com, along with your name, contact number, and email address, stating your request to stop our company from using your personal data for direct marketing purposes or to stop the distribution of promotional or advertising materials, or to delete the personal data held by our company about you. Our company will remove your personal data from our list and cease using it for direct marketing purposes within 7 working days after receiving your instructions.

Personal Data We Collect
Our store collects and stores the data you enter on our website or provide to us in any other way, including data you provide when purchasing products or services from our store and data provided during other promotional activities. Such data may include personal data as defined within the scope of the Personal Data (Privacy) Ordinance, which may be revised from time to time, and the definition of which may also change from time to time. Such data may include, but is not limited to:

Your personal information, such as name, age range, phone number, email address, and/or address; and
Your credit card or debit card information, billing information, including cardholder name, card number, expiration date, and billing address, etc.

The data we collect from member accounts or through this website will be used for the following purposes:

Normal management and operation of member accounts;
Processing of customers’ membership applications;
Providing communications, member benefits, and shopping rewards to customers;
Conducting research, development plans, business promotions, service, and product improvements for this website;
Verifying customers’ identity;
Providing anonymous reports to the company or clients;
Investigating complaints, suspicious transactions, and researching service improvement measures;
Preventing and detecting crimes and making disclosures as required by law;
Summarizing data or serving as a source of information for tours or other services;
Any purposes related to the above matters.

Data Disclosure and Transfer
We are committed to protecting your privacy and therefore will not sell or exchange your data with third parties.

Use of Cookies
We use cookies on our website to enhance website performance and improve your online experience. We use cookies to enable you to browse and use basic functions on the website, such as retaining login information and reducing the need for data transmission over the internet. We use cookies to identify returning users in order to better understand how users browse our website and the time and frequency spent on the website, thereby improving our website. When users browse this website, we use font size cookies to provide the appropriate character appearance. When using cookies, we will not collect any personal data from you.

Personal Data (Privacy) Ordinance
Our company’s policies and practices regarding the collection, use, storage, disclosure, transfer, protection, and access of personal data comply with the relevant laws inHong Kong, including the Personal Data (Privacy) Ordinance.

Changes to the Privacy Policy
We reserve the right to modify or update this privacy policy at any time without prior notice. Any changes will be effective immediately upon posting the updated privacy policy on this website. It is your responsibility to review this page periodically to stay informed about any changes.

Disclaimer
By using this website, you acknowledge and agree that Toffee Roll and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages resulting from your use or inability to use this website or any content or information provided on this website.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Toffee Roll is located. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

By using the website toffeeroll.com, you confirm that you have read, understood, and agreed to the above terms and conditions.